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Terms and Conditions

Prior to the start of intervention, please read the following terms and conditions, completing and signing them on the final page of the Speech Den’s referral form. Return the signed copy to The Speech Den either by email or post, full address: The Speech Den, 21 Oldfield Crescent, Cheltenham, Gloucestershire, GL51 7BB.


It is considered best practice to share information with relevant professionals in order for your child to receive appropriate therapy and for the SLT to work efficiently and effectively with your child.

The Speech Den is committed to protecting your child’s privacy and therefore your consent will always be gained before discussion with other professionals and reports/information are circulated to others, unless obliged by law to disclose personal data.


At the end of each episode of care (i.e. block of therapy sessions) therapy goals will be reviewed to determine if your child’s potential has been achieved in the area targeted by therapy. At this point, it may be appropriate for either your child to have another block of therapy sessions, to have a short break while others continue to implement the speech therapy programme with a planned review or to be discharged from therapy as all goals have been met and the individual has reached their maximum potential.

You may also choose to withdraw from therapy at any time or postpone therapy.


By attending the assessment and therapy sessions it is presumed you are consenting to treatment and have read and understood the above terms and conditions.


All costs are outlined on the Pricing page and are agreed to upon the return of a signed copy of the Referral Form.


If you are not happy with any aspect of the service, please discuss it as soon as possible with your child’s therapist or alternatively Cathy Shilling. If you continue to have a concern, then please contact the Association for Speech and Language Therapists in Independent Practice to discuss it.


This statement sets out the privacy you can expect from The Speech Den in relation to the personal data that is held about your child and the use of that information. Personal data is collected and kept on your child in order that the speech and language therapist who is working with your child can provide the most appropriate and evidence based intervention possible in order to meet your child’s speech and language therapy needs.

The Speech Den is committed to protecting your privacy and will always involve you in deciding whether reports/information are provided to anyone else, unless obliged by law to disclose personal data.

Confidentiality will be observed and personal data held by The Speech Den will be stored securely in a locked facility or on an access controlled electronic system and will not be available to anyone other than those registered at The Speech Den. Portable electronic devices used to hold data about your child will always be password protected to avoid unintentional access by others.

Records about your child will be kept in order to fulfil statutory requirements that apply to all business and professional activities. The Speech Den will hold children’s notes until a child is 25 years old, following which they will be destroyed in a legally approved manner.

The Speech Den has policies in place in accordance with General Data Protection Regulation. Speech and Language Therapists are a registered profession, regulated by the Health Care Professionals Council (HCPC). If you have any questions about The Speech Den’s handling of personal data or would like to know what data is held about your child then please ask the data controller for The Speech Den, Cathy Shilling, Director, who can be contacted at 21 Oldfield Crescent, Cheltenham Gloucestershire, GL51 7BB.


Fees and Terms & Conditions will be reviewed annually, being applicable from the 1st April.