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Frequently Asked Questions

If you have a question that isn’t listed below, please contact us at

Questions about the appointment:

First and foremost, we have fun! We have lots of toys and games to play and whilst doing so, can learn about your child and identify ways to help.

Only yourself and your child.

Appointments are held at The Speech Den – 21 Oldfield Crescent, Cheltenham GL51 7BB unless agreed otherwise.

The first session will be between 1 – 1.5 hours and any follow up appointments are between 45minutes – 1 hour.

If agreed upon when arranging the initial arrangements, a full assessment report will be provided with our findings and recommendations to take into consideration.

Questions about costs & invoicing:

Only for the first appointment; payment before the session is required to secure the date & time and will be non-refundable if cancelled with less than 48hrs notice or not attending the session.

Invoices go out during the first week of the following month.

The initial assessment appointment is non-refundable if cancelled with less than 48hrs notice / not attending.
For follow up appointments, a £70 charge will be incurred for non-attendance / late cancellation (less than 48hrs notice).

Payment can be made either by a BACS transfer or by cash at the session.

Yes – our price list can be found here –

Contacting The Speech Den:​

You can contact the service between 8.30am to 5.30pm Monday – Friday

Telephone enquiries: 07876 537213 or 01242 539016

Email enquiries: