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There is a 24 hour cancellation policy – appointments not kept/cancelled on the day of your session may be charged in full.

If your child’s therapy session is to take place in school and your child is unwell it is your responsibility (and not the school’s) to advise that your child is not at school on that day.

If more than 2 sessions in a row are cancelled or missed, we can discuss if it is beneficial to put therapy on hold and then start it again when you feel that it is more appropriate.

Occasionally we may need to rearrange your appointment. We will aim to contact you at least 48 hours in advance and arrange another appointment to suit you.